mail_tracking

.. image:: https://img.shields.io/badge/licence-AGPL--3-blue.svg
:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
:alt: License: AGPL-3

=============
Mail tracking
=============

This module shows email notification tracking status for any messages in
mail thread (chatter). Each notified partner will have an intuitive icon just
right to his name.


Installation
============

If you're using a multi-database installation (with or without dbfilter option)
where /web/databse/selector returns a list of more than one database, then
you need to add ``mail_tracking`` addon to wide load addons list
(by default, only ``web`` addon), setting ``--load`` option.
For example, ``--load=web,mail_tracking``


Usage
=====

When user sends a message in mail_thread (chatter), for instance in partner
form, then an email tracking is created for each email notification. Then a
status icon will appear just right to name of notified partner.

These are all available status icons:

.. |sent| image:: mail_tracking/static/src/img/sent.png
:width: 10px

.. |delivered| image:: mail_tracking/static/src/img/delivered.png
:width: 15px

.. |opened| image:: mail_tracking/static/src/img/opened.png
:width: 15px

.. |error| image:: mail_tracking/static/src/img/error.png
:width: 10px

.. |waiting| image:: mail_tracking/static/src/img/waiting.png
:width: 10px

.. |unknown| image:: mail_tracking/static/src/img/unknown.png
:width: 10px

|unknown| **Unknown**: No email tracking info available. Maybe this notified partner has 'Receive Inbox Notifications by Email' == 'Never'

|waiting| **Waiting**: Waiting to be sent

|error| **Error**: Error while sending

|sent| **Sent**: Sent to SMTP server configured

|delivered| **Delivered**: Delivered to final MX server

|opened| **Opened**: Opened by partner


.. image:: https://odoo-community.org/website/image/ir.attachment/5784_f2813bd/datas
:alt: Try me on Runbot
:target: https://runbot.odoo-community.org/runbot/205/8.0

If you want to see all tracking emails and events you can go to

* Settings > Technical > Email > Tracking emails
* Settings > Technical > Email > Tracking events


Bug Tracker
===========

Bugs are tracked on `GitHub Issues
`_. In case of trouble, please
check there if your issue has already been reported. If you spotted it first,
help us smashing it by providing a detailed and welcomed feedback.

Credits
=======

Images
------

* Odoo Community Association: `Icon `_.
* Thanks to `LlubNek `_ and `Openclipart
`_ for `the icon
`_.

Contributors
------------

* Pedro M. Baeza
* Antonio Espinosa

Maintainer
----------

.. image:: https://odoo-community.org/logo.png
:alt: Odoo Community Association
:target: https://odoo-community.org

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

To contribute to this module, please visit https://odoo-community.org.